FAQ
 
Q:  How do I place an order?
A:
  You can place your order directly from this website
  • To begin, you must enter the Colorado Inmate Identification Number
  • Make product selections and then go to checkout
  • We also accept orders via phone, fax and mail
 
Q:  How do I know that items are acceptable at the facility?
A:  We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the Colorado Department of Corrections so you can shop with the assurance that everything we make available has been pre-approved.
 
 
Q:  What if items in my order are out of stock?
A:  In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
 
 
Q:  Why are some of my favorite brands not available ?
A:  We carry a broad selection of products that meet the stringent guidelines of the Colorado Department of Corrections. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
 
 
Q:  What happens if the package contains damaged or missing product?
A:  It is the responsibility of the offender to report any missing or damaged products to a CDOC employee at time of package receipt.  If the order is not correct, all discrepancies will be noted on the invoice provided and reported back to Union Supply Direct by Canteen Services for correction.  Any discrepancies reported by the purchaser of the package will not be accepted or honored.  Once the offender has opened his or her package for any reason, no discrepancies can be reported.  Union Supply Direct is not responsible for any items ordered in error.  All reported discrepancies must be made prior to Apri.  Any requests made after this date will not be honored.
 
 
Q:  How can I tell if my package has delivered to the facility?
A:  Orders will arrive at the facility approximately 4 weeks after the ordering period has closed.
 
 
Q:  Is there a toll-free number available to call?
A:  Yes, you can contact customer service toll-free at (855)247-6090.